Privacy Policy
Your privacy matters to us. This policy explains how coravexiumo collects, uses, and protects your personal information when you use our financial services platform.
Overview and Commitment
At coravexiumo, we understand that trust forms the foundation of any financial relationship. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws.
We are committed to maintaining the confidentiality and security of your personal information. This policy applies to all interactions with our platform, including our website coravexiumo.sbs, mobile applications, and any related services we provide to business teams seeking financial solutions.
Information We Collect
We collect various types of information to provide and improve our financial services. The information we gather falls into several categories, each serving specific purposes in delivering our platform's functionality.
- Personal identification information including full name, email address, phone number, and business address
- Professional information such as job title, company name, industry sector, and business size
- Financial data relevant to our services, including business revenue ranges and financial planning needs
- Technical information like IP address, browser type, device information, and usage patterns on our platform
- Communication records including support tickets, feedback, and correspondence with our team
Automatic Data Collection
Our platform automatically collects certain information through cookies, web beacons, and similar technologies. This helps us understand how users interact with our services and enables us to improve functionality and user experience.
How We Use Your Information
Your information serves multiple purposes within our platform ecosystem. We use collected data to deliver personalized financial services, maintain platform security, and continuously improve our offerings based on user needs and preferences.
Service Delivery and Account Management
We process your personal information to create and maintain your account, provide requested financial services, and communicate important updates about your account status or platform changes.
Platform Improvement and Analytics
Usage data helps us identify trends, optimize platform performance, and develop new features that better serve our business community. This analysis is conducted using aggregated, anonymized data whenever possible.
Security and Fraud Prevention
We monitor activities on our platform to detect suspicious behavior, prevent unauthorized access, and protect both your information and our systems from potential security threats.
Information Sharing and Disclosure
coravexiumo maintains strict control over how your personal information is shared. We do not sell personal information to third parties for marketing purposes. However, certain situations may require us to share information with specific parties under carefully controlled circumstances.
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Service Providers | Platform hosting, payment processing, technical support | Minimal data necessary for service delivery |
| Legal Authorities | Compliance with legal obligations, court orders | As required by law or regulation |
| Business Partners | Integrated services, enhanced platform functionality | Contact information, service preferences |
Your Rights and Choices
As a user of our platform, you possess several important rights regarding your personal information. These rights are designed to give you control over how your data is used and to ensure transparency in our data practices.
Access and Correction Rights
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or outdated information. We will respond to such requests within 30 days of receipt.
- Request deletion of your personal information, subject to legal and operational requirements
- Opt out of non-essential communications and marketing materials
- Request a copy of your personal information in a portable format
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your personal information
- Restrict processing of your information for specific purposes where legally permissible
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards designed to maintain data integrity and confidentiality.
Our security measures include encryption of data in transit and at rest, regular security audits, employee training on data protection practices, and restricted access to personal information on a need-to-know basis. We continuously monitor and update our security practices to address emerging threats and maintain compliance with industry standards.
In the unlikely event of a data breach that may pose serious harm to affected individuals, we will notify you and relevant authorities in accordance with Australian privacy law requirements, typically within 72 hours of becoming aware of the breach.
International Data Transfers
While coravexiumo operates primarily within Australia, some of our service providers and technical infrastructure may be located overseas. When we transfer personal information outside Australia, we ensure appropriate safeguards are in place to protect your information.
We only transfer personal information to countries that provide adequate protection for personal information or where we have implemented appropriate contractual safeguards. These safeguards may include standard contractual clauses approved by Australian privacy regulators or certification schemes that demonstrate adequate protection.
Data Retention and Disposal
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.
Generally, we retain account information for the duration of your relationship with us and for seven years thereafter to comply with Australian financial record-keeping requirements. Marketing preferences and communication records are typically retained for three years after your last interaction with our platform, unless you request earlier deletion.
When personal information is no longer needed, we securely dispose of it using methods that prevent unauthorized recovery or reconstruction of the data.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance user experience, analyze platform usage, and provide personalized services. Cookies are small text files stored on your device that help us recognize you when you return to our platform.
We use essential cookies that are necessary for platform functionality, performance cookies that help us understand how users interact with our services, and functionality cookies that remember your preferences and settings. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through email or prominent notices on our platform before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our platform after changes take effect indicates your acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy, need to exercise your privacy rights, or want to discuss any privacy-related concerns, please contact our Privacy Officer:
22/24 Kingsway, Launceston TAS 7250, Australia
Phone: +61 408 340 539
Email: info@coravexiumo.sbs
We aim to respond to all privacy inquiries within 5 business days and will work with you to address any concerns about how we handle your personal information.